It is no accident that Bodo’s is a leader in their field. They have not only survived any and all competition, they have prospered. And here is one clear example why.
Last Sunday, Nancy and I were meeting our daughter Laura in Farmville to pick up a new laptop for Nancy that Laura was helping program. Since we knew that Laura loves Bodo’s we stopped by the Emmet Street store before we left and ordered 6 assorted bagels.
There were two lines of cars coming in with two Bodo’s personnel taking orders and relaying them to the inside by phone. With an efficient system, the wait was short. The young man taking our order lost his signal once, but completed in taking our complicated order quickly. When he said our total came to $9.75, we knew something must be wrong. He said to go to the take-out window and see, and if there was anything wrong with the order, they would make it right. It turns out that the lost signal sabotaged our order. The young man at the window asked us what we had ordered and when he saw it was wrong, he asked us to please park just ahead and the manager would come to us. He did, double checked our order, apologized profusely, then returned within minutes with our complete order. Though we owed considerably more than $9.75, he said not to worry, we were good. In addition, he gave us 4 extra bagels.
With service and people like that, it’s no wonder Bodo’s has been around for 32 years – and counting.